Terms of Service

1. Acceptance

By creating an account or using the Inna AI platform (the “Service”), you agree to these Terms on behalf of your business (the “Customer”). If you do not agree, do not use the Service.

2. The service

Inna provides a multi-tenant SaaS platform that lets the Customer deploy AI-powered voice and text agents on its own phone numbers, websites, and chat channels. Specific features may be added, changed, or removed over time; we will give reasonable notice for material removals.

3. Customer responsibilities

• Provide accurate account information and keep credentials confidential.
• Comply with all applicable laws (including consumer protection, telecom, and privacy laws) when configuring AI agents and contacting end users.
• Disclose to end users that they are interacting with an AI, where required by law (e.g. California, EU AI Act).
• Obtain any required consents to record calls, store transcripts, and process personal data.
• Not use the Service for: illegal activity; harassment, hate speech, or stalking; fraud or impersonation; spamming; CSAM or other illegal content; or to impersonate Inna staff.

4. Acceptable use

We reserve the right to suspend an account that we reasonably believe is being used in violation of these Terms or in a way that threatens the security, stability, or reputation of the Service. Where possible we will give notice and an opportunity to cure.

5. Fees and billing

Fees are shown in the Customer's dashboard and on our pricing page (if published). Voice minutes, AI tokens, and SMS are billed monthly in arrears based on actual usage. Late or failed payments may lead to suspension after 7 days of notice. All fees are exclusive of applicable taxes.

6. Data ownership

The Customer owns all data it uploads to or generates through the Service (personas, knowledge base, transcripts, recordings, contacts). Inna processes that data only as instructed by the Customer and described in our Privacy Policy. We do not train AI models on Customer data.

7. AI output

AI-generated responses can be inaccurate, biased, or otherwise inappropriate. The Customer is responsible for reviewing the agent's configuration (persona, tools, knowledge), monitoring performance, and making sure the agent does not give medical, legal, or other regulated advice that requires a licensed professional.

8. Service levels

We aim for 99.5% monthly uptime for the API and dashboard, excluding scheduled maintenance announced at least 24 hours in advance and outages caused by upstream providers (Google, Twilio, Telegram, Slack, ISPs). Specific SLAs may be offered in a separate enterprise agreement.

9. Suspension and termination

Either party may terminate at any time. Upon termination we will delete Customer data within 30 days, except for backups which rotate within a further 30 days, and records we are legally required to keep (e.g. invoices). Sections of these Terms that by their nature should survive termination (data, fees, liability, governing law) will survive.

10. Warranty disclaimer

The Service is provided “as is”. To the maximum extent permitted by law, Inna disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, Inna's aggregate liability arising out of or related to the Service in any 12-month period will not exceed the fees the Customer paid to Inna in that period. Inna will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data.

12. Indemnity

The Customer will defend and indemnify Inna against third-party claims arising from (a) the Customer's configuration of an AI agent, (b) the Customer's use of the Service in violation of law or these Terms, or (c) Customer data uploaded to the Service.

13. Governing law & venue

These Terms are governed by the laws of the Republic of Uzbekistan, without regard to its conflict-of-laws principles. Disputes will be resolved in the competent courts of Tashkent, unless a separate enterprise agreement provides otherwise.

14. Changes to these Terms

We will post material changes here at least 14 days before they take effect, and notify Customer administrators by email. Continued use of the Service after the effective date constitutes acceptance.

15. Contact

Legal questions: legal@inna.ai. Billing questions: billing@inna.ai. Security reports: security@inna.ai.